Found the car we were looking for here at Folsom. We live in Oregon and Moriah made the sale over the phone as simple as possible.. we flew in and she even picked us up at the airport. No nonsense, straightforward dealership. We will shop here again despite the distance!
Great experience. I was not looking forward to buying a new car. They were great. Professional, helpful and friendly caring employees and service. It was truly a very nice experience. Highly recommend them.
Great staff, they've always been polite, friendly and professional. I had a few issues with my car and they did a great job with the repairs, I like the fact that you can call in advance because oil changes can take a while when they're busy and it's 1st come 1st serve (no appointments).
I had an issue with my 2019 Jeep Cherokee Trailhawk, Falvin in Service made this a smooth experience. Kudos to your Service Dept. Smooth Operator.
Good place to go for your vehicle needs
I bring my Ram in for all routine maintenance and oil changes and they always do a great job. I have never had an issue from the moment I bought my truck from them in 2019. When anyone asks me where I bought my truck at I always tell them and say to ask for Brian. Highly recommend them
Great vehicle service and friendly staff. Vehicle serviced as expected and received a complimentary car wash as well. I always get my vehicle serviced here.
I went to Folsom dealership and Elk Grove both had the same 1500 I wanted Elk Grove had me waiting around for 3hrs kept trying to up sell me I just wanted to know there best price long story short went back to folsom ask for Moriah she's amazing!
John Crooks is the GOAT! Make sure ya’ll ask for this man if you’re looking for a great deal. I went in there to look around and met him and boy did he deliver. Made me an offer on my dream car and I couldn’t refuse! Walked away with more than I was expecting and the man was authentic. I would’ve bought two cars if I had extra money! Great guy and will do more business with him if possible.
Quick service and they provided accurate wait times. No complaints with the work done. I’ve had major issues elsewhere but not here. You can also buy Mopar gear while you wait :).
Excellent service. Quick call to verify needed service. Pickup time as promised and gave the Ram truck a complementary wash! No complaints from me. Recommend.
My go to for our Honda and Chevy oil change. Quick and great rates. A+ Follow up: Also the best prices, we expected to pay more and were pleasantly suprised.
Fast accurate Great deal went for a used car and they put me in a brand new 1 for thee absolute Best price! Eric Stevens and Charles are Great and Erics assistant Rebecca stays on top of things i highly recommend this dealership!!!!
Everything was smooth Eric Stevens got me the Best deal for my 2021 dodge charger and Charles in finance the manager is so friendly kind and he handles buisness! This dealership comes highly recommended!!!
Service Mike Monroe always takes care of me takes going in sometimes. He is always busy but hooks me up in the long run appreciate him
Been coming to this dealer for over a year. Bringing my cars for oil changes and they always been great!
I want to extend my gratitude to the service department at Folsom Lake Dodge. The service department just recently took steps above and beyond for me in a situation with a replacement part for my vehicle that was beyond my control becoming prematurely faulty. I am so grateful for their help and in the end for their goodwill too. Thank you mostly to Mike in service and also thanks to Kalif!
We had a very good experience there at dodge dealership they where so nice. Took there time to help us to find what we wanted to see out of all the dealerships we had went this one was the best hands down,There staff super nice and friendly I greatly appreciate all there help and if anyone is still looking for an car that’s the place to go. You will be happy . Everyone who helped me to time we got there and the time we left helping all the way that’s what you call customers service. I’m ...
Good dodge dealership. Highly recommended
Great customer service and great people.
Jeff and his team are amazing!!
Great dealership! Falvin and Roy are both awesome to work with
I was checked in immediately at my appointment time- 9 am. I waited for my oil change. It took about an hour. The waiting area is open.
The person I dealt with was Robert , who kept me informed on the progress, which was quick, even though the part had to be ordered! I would recommend Folsom Lake Dodge!
I bought a used 2017 Corolla from them in December of 2019. They treated me great, and went out of their way to accommodate me. They included a CarDoc program with free oil changes and tire rotation for 10/100k and when I bring it in for service, they are top notch. Thorough, clean, and prompt service. Almost makes me want to buy a Dodge. Almost.
I want to say THANK YOU for such compassion!! I went in for service on our truck that we just purchased (just some buffing and a mirror fixed) they ran out of loaner vehicles and with the service dept being so packed I understand! But I’m handicap and had no way to walk to get food, the GM brought us out a vehicle understanding our situation and paid for our lunch!!
I just want to say that I attempted to go through Chrysler Dodge Jeep elk Grove for a recall and for months they have been telling me that they do not have this part I spoke with the FCA and they told me the part is available and has been available my tags are expired as of May I have been riding around with out tags DMV will not release them until I get the recall fixed. DO NOT GO TO ELK GROVE LOCATION!!! I was pleasantly assisted by a wonderful lady with great customer service here at the Folsom ...
It was an overall good experience. Jeff was awesome and did his best to help me. On the day I came, they were short-handed and so I did have a very long wait for...everything. This was especially frustrating because I had an appointment but still had to wait quite a while to check in. That said, Jeff was very professional in all of his behavior and communication. Due to his professionalism, I am happy to come back and recommended him to others. Thanks again Jeff!
Always a pleasure to shop here or get my vehicle serviced. Such nice people and I never feel taken advantage of.
The staff was very helpful at the dealership. Everyone was polite and willing to do their best to get you what your looking for. During our initial talks we just could not come to an agreement on a number for the vehicle we were looking for. While we were still trying to come to a number we could both agree on, another dealer contacted us with the right numbers and we purchased from them instead. Just on a side note, the cars also had a strange smell in them from what we were told is some kind of scent they ...
TJ and the entire Service Department Staff is always helpful. TJ was great at communicating the service expectations and timeline on my Durango. Thank you for making service on my vehicle a pleasurable experience. Thank You again for keeping us on the road!
Our first experience at the location and Robert at the service center was excellent. Provided great quality service with recommendations and follow-up. We will call him again for our next service!
Great experience in all areas! I like all of the people I met at the dealership! The service dept. helped me get the best running boards for my truck! Great job!
Falvin was awesome very pleasant he took care of everything I have been going to folsom lake Dodge since 2001 have bought 3 vehicles there what a great place this is
Great service and fast complete communication.
Best buying experience I have ever had. The sales team is very honest and professional. I will recommend them too family and friends. Thank you
Fun, friendly, fair, and great experience
I have been going to Folsom CDJR for years. Always good service and professional service advisor's. I also get my Ram 2500 serviced here with no issues.
Nice and comfortable while you wait! They provide you a tv to which I was able to watch the Kentucky derby and a snack machine also a coffee/tea table! Free WiFi too!
Greatest car buying experience! Moriah and Charles were the best. Deal done over the phone. Paperwork ready to sign when we arrived. Car also detailed
Always friendly and helpful! Wouldn’t take my Ram any where else!
Mike is awesome in the service dept. Very knowledgeable and friendly.
I had a very good buying experience with Folsom Lake CDJP. I worked with Moriah and she was kind and knowledgeable making for a very painless, low pressure buying experience. She also delivered my Jeep to my home in Grass Valley and then spent time going through the features of the Jeep which was much appreciated.
I had a very good buying experience with Folsom Lake CDJP. I worked with Moriah and she was kind and knowledgeable making for a very painless, low pressure buying experience. They also delivered my Jeep to my home in Grass Valley and Moriah spent time going through the features of the Jeep which was much appreciated.
Excellent service, staff was very helpful and friendly! I would highly recommend Folsom Ram dealership for service. I will definitely continue to have them perform the service on my Ram
The customer service rep was polite he explained everything every step he made sure I was comfortable and he was fast
The service department always takes great care of my 2019 Ram 2500. I can drop it off and come back after work and it’s always ready for me and brought up front. Kind staff and great techs.
Awesome experience with sales and finance departments
Very friendly staff social distancing. Was able to order parts for vehicles.
They do a great job period and I appreciate not being messed with. Repairs are costly and they really help. Appt times available all the time as well. Thanks!
Excellent service very very excited for my purchase
My experience with Folsom Lake Dodge has all been service. I have been to the dealership about 4 times over pass 4 years. I know some people are writing bad reviews. And with that being said, "My dad told me along time ago, You can't please everyone all the time" I have had great service from them. I dealt with Falvin a service writer for my last two visits. He was Great !!! They talk with you, explain everything and if you have a question that they don't have a answer for, them go get the answer for you. ...
I can say with confidence this dealership didn’t promise anything they couldn’t deliver. I understood everything, It was PERFECT, Happy Birthday to Me.
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